Effective Date: 31/1/2025

At ONTIME ELECTRONICS, we are committed to providing high-quality camera accessories and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

1. Returns Eligibility

You may return an item within 5 days of purchase if it meets the following conditions:

  • The item is unused and in its original packaging.
  • All accessories, manuals, and original tags are included.
  • The product is not damaged due to misuse.
  • Proof of purchase (receipt or order confirmation) is provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened memory cards and storage devices.
  • Used camera batteries and chargers.
  • Customized or special-order items.
  • Items sold under clearance or final sale.

3. Return Process

To initiate a return:

  1. Contact our support team at 0707888338 with your order details.
  2. Package the item securely and include all original accessories.
  3. Return it to our physical store.
  4. Once received, we will inspect the product and process your refund or exchange within 1 business days.

4. Refund Policy

  • Full Refund: Issued to the original payment method if the return is approved.
  • Store Credit: Offered for certain returns instead of a refund.
  • Shipping Costs: Non-refundable unless the return is due to our error (e.g., wrong or defective item).

5. Defective or Damaged Items

If you receive a defective or damaged item:

  • Notify us within 1 day of delivery.
  • Provide photos/videos of the issue for verification.
  • We will offer a replacement, store credit, or full refund at our discretion.

6. Exchanges

We allow exchanges for items of the same value. If the new item costs more, you must pay the difference.

7. Contact Us

For any return inquiries, contact us at:
📞 Phone: 0707888338
📍 Address: platinum plaza-3rd floor shop 303