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Awaiting Order Arrival

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Call +254707888338 after placing your order. You will be updated about the status of your order and the expected delivery date.

When will I receive my order?

Delivery within Nairobi typically takes 1–2 hours. Orders outside Nairobi may take 1–2 days depending on the location

Ordering & Payment

How do I place an order?

Simply browse our website, select the product you want, click "Add to Cart," then proceed to checkout. Follow the steps to enter your details and complete the order.

Can I order via WhatsApp or phone call?

Yes! You can place an order directly through WhatsApp or by calling us. We'll guide you through the process and confirm product availability.

 

What payment methods do you accept?

We accept:

  • M-Pesa (Till & Paybill)

  • Cash on Delivery (within Nairobi)

  • Bank Transfers

  • Cheque

Can I pay on delivery?

Yes, Cash on Delivery is available within Nairobi and selected areas. For upcountry deliveries, full payment may be required before dispatch.

Can I change or cancel my order after placing it?

If your order hasn't shipped yet, we can assist with changes or cancellations. Please contact us as soon as possible.

Refund

What is your return policy?

We accept returns within 7 days of purchase for most items, as long as the product is unused, in original packaging, and accompanied by the receipt. Some items like memory cards, batteries, and cables are non-returnable unless defective.

What items are not eligible for return?

  • Used or damaged items

  • Batteries, memory cards, and opened packaging

  • Clearance or marked-down items

  • Items returned after the 7-day period

How do I request a return?

Contact our support team via WhatsApp, phone call, or email with your order number, reason for return, and photos if needed. We'll guide you through the return process.

When will I receive my refund?

Refunds are processed within 2–5 business days after we receive and inspect the returned item. Refunds can be sent via M-Pesa, bank transfer, or credited to your account.

My item is faulty—what should I do?

Please contact us immediately with a photo/video of the issue. If confirmed faulty, we’ll offer a replacement, repair, or full refund, depending on the situation.